Handling Complaints More Effectively

September 2011

New tool allows online-submission

In its continued efforts to automate and simplify documentation requirements, NASBA has implemented a new online complaint form. The actual complaint investigation process remains unchanged.

The change in the complaint submissions location requires revisions to the official National Registry and QAS Statements that are included in promotional materials and other materials distributed to prospective course participants.

The revised official National Registry Statement is as follows:

[NAME OF ORGANIZATION] is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

The revised official QAS Statement is as follows:

[NAME OF ORGANIZATION] is registered with the National Association of State Boards of Accountancy (NASBA) as a Quality Assurance Service (QAS) sponsor of continuing professional education. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding QAS program sponsors may be submitted to NASBA through its website: www.learningmarket.org.

NASBA requires that the official National Registry and QAS Statements be revised on any electronic format/media as soon as possible. Because many providers have already produced catalogs for their courses, and will not produce new ones for a year, the deadline for updating written materials is in connection with the next printing schedule of such materials or at the latest, July 31, 2012.

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